FAQs

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FAQs

General Questions

We take great care to offer our customers a safe and secure online shopping experience. All transactions has bank level encryption. Any information you provide us with remains private and will never be sold onto third parties.

Orders over $50 will be delivered FREE of charge and they will be shipped via first class USPS.

Orders under $50 will be delivered for a flat fee of $10 and they will be shipped via first class USPS.

When your order is shipped from our warehouse, you will receive an email confirmation from USPS. In order to track your package, please click the link on the confirmation email.

We want you to have a great experience with us but understand that ordering online can be tricky. If you change your mind and wish to return an item you’ve purchased, we have a 30 day refund policy. Items can only be returned if they are unopened and unused, with all seals and packaging still in place.
If you’d like to start a return please contact us at customerservice@velynorganics.com – have ready your proof of purchase.

You have 30 days to return an unwanted or faulty product.

We accept VISA, Master Card and PayPal.

To ensure that you recieve emails from us please add hi@velynorganics.com to your safe sender list, address book or contact list.

No, most hair and skin care products will have a minimum shelf life of 18 months to 2 years (or more depending on the components of the product), or longer if stored correctly.

No, Velyn Organics do not test on animals and our main suppliers are cruelty-free certified.

Prior to purchasing any beauty products, we recommend having a good understanding of your skin and any allergies you might have. Follow patch test instructions included with the product. Should you have a reaction to any of our products please contact our customer services team at 702-899-5555

Product Questions

Yes! All our ingredients are listed on our website and also on the product label. There are no hidden chemicals. We also use a natural emulsifier and preservative.We source our products from companies who only make the most natural of products.

Products made with the addition of water, like shampoos, conditioners, creams and lotions, require a preservative system to ensure the safety of these products. We use a safe, natural approved preservative.

Our products zinc oxide is plain cosmetic grade, not coated with anything and is micronized but does not contain nano-particles.

No, most hair and skin care products will have a minimum shelf life of 18 months to 2 years (or more depending on the components of the product), or longer if stored correctly.

Prior to purchasing any beauty products, we recommend having a good understanding of your skin and any allergies you might have. Follow patch test instructions included with the product. Should you have a reaction to any of our products please contact our customer services team at 702-899-5555

If any product contains gluten it will be noted in “Cautions” under the relevant product.

Yes, Velyn Organics products are safe to use in Children.

Yes, the products do not contain chemicals that would strip hair colour.

No, Velyn Organics do not test on animals and our main suppliers are cruelty-free certified.

Our products are very gentle to use so they can be used daily if required.

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